Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these New Balance low top sneakers?
Since specific materials aren't provided, we recommend checking the care label inside the shoe. Generally, wipe clean with a damp cloth and mild soap. Allow to air dry completely before wearing. Avoid machine washing unless specified on the label.
Do these sneakers run true to size?
Without specific fit information available, we recommend referring to New Balance's kids sizing chart or contacting our customer service team for personalized sizing advice to ensure the best fit for your child.
Are these New Balance sneakers suitable for sports activities?
These low top sneakers are designed for casual wear and light activities. The mesh upper provides breathability while synthetic overlays add durability for everyday playground activities.
What age range are these kids sneakers designed for?
Based on the available EU sizes (21-26), these sneakers typically fit children aged approximately 4-8 years old, though individual foot size may vary.
