Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Balenciaga suede flats?
These flats feature 100% calfskin upper and sole. Gently wipe with a soft, damp cloth to clean. Use a suede brush to maintain texture. Store with shoe trees to preserve shape. Avoid direct sunlight and moisture.
Do these Balenciaga flats run true to size?
Yes, this item fits as expected according to standard sizing. Order your usual size for the best fit. The true-to-size design ensures comfortable wear.
What occasions are these mule flats suitable for?
These versatile flats work beautifully for business casual settings, weekend brunches, gallery openings, and travel. The slip-on design makes them perfect for busy lifestyles.
Are these flats comfortable for all-day wear?
The cork platform sole provides excellent cushioning and support. The backless design allows natural foot movement. Premium calfskin insole ensures breathable comfort throughout the day.
