Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Alaïa suede flats?
Since these flats feature 100% leather upper construction, gently wipe with a soft, damp cloth to remove surface dirt. Use a suede brush to maintain the texture and store with shoe trees to preserve shape. Avoid direct sunlight and moisture.
Do these Alaïa flats run true to size?
Yes, these flats run true to size according to Alaïa's sizing guide. The adjustable ankle strap also allows for a customized fit around the ankle area.
What occasions are these studded ballet flats suitable for?
These versatile flats work beautifully for business casual settings, weekend brunches, gallery openings, or any occasion where you want sophisticated comfort with an edgy twist.
Are Alaïa flats comfortable for all-day wear?
Yes, these flats feature cushioned interior lining and flat sole construction for comfortable all-day wear. The reinforced stitching ensures durability while maintaining flexibility.
