Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for my Jacquemus Gros Grain Hood?
Due to the alpaca wool and wool content, we recommend hand washing in cool water with wool-specific detergent or dry cleaning. The cotton lining allows for gentle care. Always lay flat to dry and avoid direct heat or sunlight to maintain the soft texture.
Does the Gros Grain Hood fit true to size?
This balaclava features a close-fitting design with an integrated chin strap for adjustability. The helmet-style construction provides a snug fit while the ear-covering panels ensure comfort. Check the size guide for head circumference measurements.
What occasions is this balaclava suitable for?
The Jacquemus Gros Grain Hood is perfect for winter sports like skiing, urban winter styling, and avant-garde fashion statements. Its sophisticated design makes it suitable for both functional outdoor activities and high-fashion looks.
What makes this different from regular balaclavas?
This piece features premium alpaca wool construction, Jacquemus' signature minimalist design, and a sophisticated helmet silhouette. The cotton lining and ribbed texture elevate it beyond basic winter wear into luxury fashion territory.
