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LABELS

LABELS Gift Card

LABELS Gift Card

Regular price $5.30
Regular price $5.30
Sale Sold out
This e-gift card can be used both online and in our physical store. Please note that you will not receive a physical gift card.

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Size Conversion Chart

Size & Fit

Shipping

Order Processing and Delivery Time
  • All orders are processed within 2 business days (excluding weekends and holidays) upon receiving your order confirmation email.

  • You will be notified once your order has been shipped. However, delays may occur due to unforeseen events such as peak traffic during holidays, force majeure, or challenges with our carriers.

Shipping Rates

Netherlands
Standard Delivery €7 | Express Delivery €10
Free standard delivery for orders over €200

Belgium
Standard Delivery €10 | Express Delivery €15
Free standard delivery for orders over €300

United Kingdom
Express Delivery £15
Free express delivery for orders over £250

European Union
Standard Delivery €10 | Express Delivery €15
Free standard delivery for orders over €300

USA
Express Delivery $20
Free express delivery for orders over $500

Australia
Express Delivery AUD 55
Free express delivery for orders over AUD 800

Asia / Rest of the World
Express Delivery €25
Free express delivery for orders over €600

In-store Pickup
  • Skip the shipping fees with complimentary local pickup at our Sittard store. Orders placed with local pickup option will be ready for collection the same day
  • Pickup hours: 13:30 - 17:30, Monday to Friday
  • Bring your order confirmation email upon arrival.

Taxes and Duties
Orders might incur import duties and taxes when delivered to countries outside the EU. These charges are the customer's responsibility.

Order Status
After shipping, we'll send an email with a tracking number. Allow 48 hours for tracking details to update. If your order hasn't arrived within 7 days post-shipment, email customercare@labelsfashion.com.

First-Time Order Policy
For security, first-time orders might be shipped to the cardholder’s verified billing or work address. Ensure accurate billing and shipping details to avoid delays.

Rejected Parcel
If a parcel is refused, customers will be charged for two-way shipping, import duties related to the return, and a €50 fee for packaging, handling, and restocking. This total will be deducted from any refunds.

Shipping Restrictions
We do not ship to P.O. boxes.

Refunds, Returns, and Exchanges
  • Returns are accepted within 14 days of delivery if items are unused and in their original state. We'll refund the full order amount, excluding return shipping costs
  • Damaged orders should be reported immediately with your order number and photos of the item's condition. We'll address such issues on a case-by-case basis.
  • Detailed return policies can be found here: https://labelsfashion.com/pages/returns

Environmental Responsibility
We're committed to the environment. Orders are packaged in recyclable, bio-degradable boxes made of at least 90% recycled materials. Our printing inks are water-based, and our tapes use environmentally friendly glue.

Duty & Customs
For shipments outside the EU, customs or import duties may apply upon delivery. These charges are the recipient's responsibility, and we have no control over them. We advise contacting your local customs office for detailed information.

Tracking
After dispatch, you'll receive a confirmation with a tracking link to monitor your shipment.

Lost/Delayed Parcels
If your parcel seems delayed or lost, email customercare@labelsfashion.com. Formal complaints can be filed if a parcel is delayed by 3 weeks or if tracking hasn't updated in 6 days.

For any further inquiries, please contact customercare@labelsfashion.com.

Duties & Taxes

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.

Returns & Refunds

Our return policy lasts 14 days. If 14 days have gone by since your order was delivered to you, unfortunately we can’t offer you a refund or exchange.
We will issue a full refund, including the shipping costs you paid to ship your order to your destination.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The item must be unworn, and must not smell of sweat, food or otherwise.
The red security label must remain attached to the item at all times. We cannot accept returns without this label. Cutting the label off and then returning it with it is also not allowed.

Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods.

Additional non-returnable items:

  • gift cards
  • some health and personal care items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • any item that is returned more than 14 days after delivery


Refunds
We are known for our prompt way of handling returns, so the money is back in your account quickly. Under normal circumstances, returns are processed the same day they reach us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, usually 1 or 2 working days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@labelsfashion.com.

Sale items
Regular and sale priced items may be refunded, unfortunately final sale items (60% discount or higher) cannot be returned.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@labelsfashion.com and we will send you further instructions.

Shipping
Make sure all products are exactly as you received them, with the security tag and seal still attached. Try shoes on a carpeted surface until you have decided to keep them. Return shoes in their original, undamaged shoe box as this is part of the product. Return the shoes and shoe box inside another solid box to not damage the original packaging.

Returning an item

To return an item to us, you must first request a return authorization.

You can request a return through your account at account.labelsfashion.com

Upon approval, you will receive a return label from us. You can then send the package to:

LABELS
Putstraat 10-12, Sittard
6131 HL Netherlands.

Place the item(s) in the original shipping box, or any other solid carton box.

If returning an item from outside the European Union, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. LABELS is NOT responsible for any return custom charges made.

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. You will receive a prepaid return label from us. If you receive a refund, the cost of the prepaid return label will be deducted from your refund.

You should return the item to us immediately after receiving the return label. The item must be delivered back to us within 14 days from the time you receive the return label.

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