Shipping policy

All orders will be shipped with DHL Express, including On Demand Delivery service. Place your order before 16.00 on working days and your order will be shipped out the same day with DHL Express with On Demand Delivery service.

Delivery times

Delivery time depends on the shipping country, but generally you will receive your order within 1-3 business days. Once your order is shipped, you will receive an email notification with tracking details from DHL Express.

Flexible Delivery Options

DHL On Demand Delivery is giving you maximum flexibility and greater control over your shipment.

Shipping Costs

Netherlands:  Free
Europe:  € 10
USA:  € 15
Norway, Switzerland, China, South Korea, Hong Kong, Japan:  € 20
Rest of the World:  € 25

Shipping of parfums

Perfumes can not be shipped at the moment.

Important Information

All orders are fully traceable through DHL website. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

Taxes and Duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. For orders shipping to Non-EU countries additional taxes and fees may apply in accordance with local customs regulations. Those taxes/duties are based on the value of the goods. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself. For South Korean residents: We automatically add a FTA statement to the commercial invoice, as long as the product purchased is from EU origin.

First-Time Order Policy

For security purposes, labels reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order. Insurance labels insures each purchase during the time in transit until it is delivered to you. All orders require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by labels.

Rejected Parcel

If for any reason, the customer refuses the delivery of the parcel, two way shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. We will also charge a fixed amount of €50 for packaging, handling and restocking. These amounts will be deducted from the total amount of the order to be refunded.