Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these New Balance sneakers?
Clean the mesh upper gently with a soft brush and mild soap solution. For suede overlays, use a suede brush to maintain texture. Allow to air dry completely and avoid direct sunlight to preserve materials.
Do these New Balance Low Top Sneakers run true to size?
These sneakers generally run true to size. We recommend checking our size chart for the most accurate fit, especially for growing children's feet.
Are these sneakers suitable for sports activities?
These are designed as lifestyle sneakers with cushioned comfort for casual wear. While suitable for light activities and playground use, they're optimized for everyday comfort rather than specific sports performance.
What age range are these kids' sneakers designed for?
Available in EU sizes 21-26, these sneakers are designed for children approximately ages 4-10, depending on individual foot size and growth patterns.
