Shipping policy

Table of Contents

  1. Order Processing
  2. Shipping Rates
  3. In-Store Pickup
  4. VAT and Customs
  5. Order Tracking
  6. First-Time Orders
  7. Rejected Parcels
  8. Shipping Restrictions
  9. Lost or Delayed Parcels
  10. Environmental Commitment

Order Processing

  • We process all orders within 2 business days (excluding weekends and holidays) after you receive your order confirmation email.
  • We will notify you once we ship your order.
  • Delays may occur due to unforeseen events including peak holiday traffic, force majeure, or carrier challenges.

Shipping Rates

Netherlands

Service Cost Transit Time Return Cost Free Shipping
DHL Express €10 1-2 working days €10 €400+

European Union (incl. Switzerland & Norway)

Service Cost Transit Time Return Cost Free Shipping
DHL Economy €15 2-5 working days €15 €400+
DHL Express (orders €100+) €20 1-2 working days €20 €400+
DHL Express (orders <€100) €25 1-2 working days €25

Cyprus & Malta

Service Cost Transit Time Return Cost Free Shipping
DHL Express €25 1-2 working days €25 €600+

United Kingdom

Service Cost Transit Time Return Cost Free Shipping
DHL Economy £15 2-4 working days £15 £500+
DHL Express £20 1-2 working days £20 £500+

USA

Service Cost Transit Time Return Cost Free Shipping
DHL Express (orders $150+) $25 2-3 working days $30 $800+
DHL Express (orders <$150) $40 2-3 working days $40

Import duties may apply for orders over $800

Australia

Service Cost Transit Time Return Cost Free Shipping
DHL Express AU$60 3-4 working days AU$60 AU$800+

Asia

Service Cost Transit Time Return Cost Free Shipping
DHL Express €30 2-3 working days €30 €800+

Rest of the World

Service Cost Transit Time Return Cost Free Shipping
DHL Express (orders €100+) €30 2-5 working days €30 €800+
DHL Express (orders <€100) €40 2-5 working days €40 €800+

In-Store Pickup

  • Skip shipping fees with complimentary local pickup at our Sittard store.
  • We prepare orders for local pickup the same day.
  • Pickup hours: Monday to Friday, 13:30 - 17:30.
  • Bring your order confirmation email when you collect your order.

VAT and Customs

  • We exempt orders delivered outside the EU from VAT.
  • We automatically deduct VAT during checkout for eligible destinations.
  • We deliver under Delivered at Place (DAP) terms for shipments outside the EU.
  • Under DAP, we deliver the goods to your destination, but you pay any local taxes, import duties, and customs clearance charges.

    Important Update for U.S. Orders
    Starting August 7, 2025, shipments from the European Union (including the Netherlands) to the United States will be subject to a 15% import tariff. Additionally, as of August 29, 2025, the $800 duty‑free exemption will end: All shipments will be subject to import duties and taxes, regardless of value. U.S. Customs and Border Protection (CBP) may require payment before delivery. We recommend checking with CBP for the most up‑to‑date information on how these changes may affect your order.

Order Tracking

  • We send you an email with tracking information after shipping your order.
  • Allow 48 hours for tracking details to update.
  • Contact customercare@labelsfashion.com if your order hasn't arrived within 7 days after shipment.

First-Time Orders

  • For security reasons, we may ship first-time orders only to the cardholder's verified billing or work address.
  • Provide accurate billing and shipping details to avoid delays.

Rejected Parcels

  • If you refuse a parcel, we will charge you for:
    • Two-way shipping costs
    • Import duties related to the return
    • €50 fee for packaging, handling, and restocking
  • We deduct these charges from any refunds.

Shipping Restrictions

  • We do not ship to P.O. boxes.
  • We currently do not ship to the Russian Federation.

Lost or Delayed Parcels

  • Email customercare@labelsfashion.com if your parcel appears delayed or lost.
  • File a formal complaint if:
    • Your parcel is delayed by 3 weeks or more
    • Tracking hasn't updated in 6 days
  • For further inquiries, contact customercare@labelsfashion.com.

Environmental Commitment

  • We package orders in recyclable, biodegradable boxes made of at least 90% recycled materials.
  • We use water-based printing inks.
  • Our tapes contain environmentally friendly adhesives.