Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
Are these New Balance low top sneakers waterproof?
Yes, these sneakers feature GORE-TEX technology that provides complete waterproof protection while maintaining breathability for all-day comfort.
How should I care for these leather sneakers?
Clean the leather upper with a damp cloth and mild soap. Allow to air dry naturally away from direct heat. The rubber sole can be cleaned with a brush and water. Regular leather conditioning will maintain the premium finish.
Do these sneakers run true to size?
Yes, these New Balance sneakers run true to size. We recommend ordering your regular sneaker size for the best fit and comfort.
What makes the 2002DX Protection Pack special?
The Protection Pack features advanced GORE-TEX membrane technology, premium leather construction, and enhanced weather resistance, making it perfect for year-round wear in any conditions.
