Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for my On Running Cloudtilt 1 W sneakers?
Clean the recycled polyester mesh upper with a damp cloth and mild soap. The rubber outsole can be scrubbed gently with a soft brush. Allow to air dry away from direct heat. The TPU overlays are durable and water-resistant for easy maintenance.
Do the Cloudtilt 1 W sneakers fit true to size?
Yes, these sneakers fit true to size according to standard sizing. The model shown is 1.79m (5.9ft) and wears a size EU39. We recommend ordering your usual size for the best fit.
What makes the Helion superfoam special in these sneakers?
Helion superfoam is On Running's proprietary midsole technology made from 73% thermoplastic elastomer and 27% EVA. It provides exceptional energy return, temperature resistance, and long-lasting cushioning for superior performance.
Are the On Running Cloudtilt 1 W sneakers sustainable?
Yes, these sneakers feature a 100% recycled polyester mesh upper and an Ortholite Eco insole made from 92% recycled EVA. On Running is committed to reducing environmental impact through innovative sustainable materials.
