Footwear Cleaner Kit

Table of Contents

1. Order Processing
2. Shipping Rates
3. In-Store Pickup
4. VAT and Customs
5. Order Tracking
6. First-Time Orders
7. Rejected Parcels
8. Shipping Restrictions
9. Lost or Delayed Parcels
10. Environmental Commitment

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Order Processing

• We process all orders within 2 business days (excluding weekends and holidays) after you receive your order confirmation email.
• We will notify you once we ship your order.
• Delays may occur due to unforeseen events including peak holiday traffic, force majeure, or carrier challenges.

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Shipping Rates

Netherlands

• DHL Express: €7 (1 to 2 working days)
• Free delivery for orders over €300

Belgium, Germany, Luxembourg

• DHL Economy: €10 (2 to 3 working days)
• DHL Express: €15 (1 to 2 working days)
• Free delivery for orders over €300

European Union

• DHL Economy: €10 (2 to 5 working days)
• DHL Express: €15 (1 to 2 working days)
• Free delivery for orders over €350

Cyprus, Malta

• DHL Express: €15 (2 to 3 working days)
• Free delivery for orders over €400

United Kingdom

• DHL Economy: €10 (2 to 4 working days)
• DHL Express: €15 (1 to 2 working days)
• Free delivery for orders over £250

USA

• DHL Express: $15 (2 to 3 working days)
• Free delivery for orders over $550

Australia

• DHL Express: AUD 55 (3 to 4 working days)
• Free delivery for orders over AUD 800

Asia

• DHL Express: €25 (2 to 3 working days)
• Free delivery for orders over €800

Rest of the World

• DHL Express: €25 (2 to 5 working days)
• Free delivery for orders over €800

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In-Store Pickup

• Skip shipping fees with complimentary local pickup at our Sittard store.
• We prepare orders for local pickup the same day.
• Pickup hours: Monday to Friday, 13:30 - 17:30.
• Bring your order confirmation email when you collect your order.

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VAT and Customs

• We exempt orders delivered outside the EU from VAT.
• We automatically deduct VAT during checkout for eligible destinations.
• We deliver under Delivered at Place (DAP) terms for shipments outside the EU.
• Under DAP, we deliver the goods to your destination, but you pay any local taxes, import duties, and customs clearance charges.

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Order Tracking

• We send you an email with tracking information after shipping your order.
• Allow 48 hours for tracking details to update.
• Contact customercare@labelsfashion.com if your order hasn't arrived within 7 days after shipment.

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First-Time Orders

• For security reasons, we may ship first-time orders only to the cardholder's verified billing or work address.
• Provide accurate billing and shipping details to avoid delays.

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Rejected Parcels

• If you refuse a parcel, we will charge you for:
  • Two-way shipping costs
  • Import duties related to the return
  • €50 fee for packaging, handling, and restocking
• We deduct these charges from any refunds.

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Shipping Restrictions

• We do not ship to P.O. boxes.
• We currently do not ship to the Russian Federation.

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Lost or Delayed Parcels

• Email customercare@labelsfashion.com if your parcel appears delayed or lost.
• File a formal complaint if:
  • Your parcel is delayed by 3 weeks or more
  • Tracking hasn't updated in 6 days
• For further inquiries, contact customercare@labelsfashion.com.

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Environmental Commitment

• We package orders in recyclable, biodegradable boxes made of at least 90% recycled materials.
• We use water-based printing inks.
• Our tapes contain environmentally friendly adhesives.

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.

Table of Contents

1. Return Eligibility
2. Non-Returnable Items
3. Return Process
4. Refund Process
5. Late or Missing Refunds
6. Sale Items
7. Exchanges
8. Return Shipping Guidelines

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Return Eligibility

• Our return window is 14 days from the delivery date.
• We cannot offer refunds or exchanges after this period expires.
• To qualify for a return, your item must be:
  • Unused
  • In the same condition you received it
  • In its original packaging
  • Unworn and free from odors (sweat, food, etc.)
  • Still have the red security label attached (removing and reattaching is not permitted)

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Non-Returnable Items

We do not accept returns for:

• Intimate or sanitary goods
• Gift cards
• Certain health and personal care items
• Final sale items (60% discount or higher)

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Return Process

1. Request a return authorization through your account at account.labelsfashion.com
2. Wait for our approval and receipt of a return label
3. Package your return properly (see Return Shipping Guidelines)
4. Send your package to:
   LABELS
   Putstraat 10-12
   6131 HL Sittard
   Netherlands
5. Return the item immediately after receiving the return label
6. Ensure we receive your return within 14 days of providing the return label

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Refund Process

• We are known for our prompt handling of returns, ensuring your money returns to your account quickly.
• Under normal circumstances, we process returns the same day they reach us.
• We will notify you by email when we receive and inspect your return.
• We will inform you of your refund approval or rejection.
• For approved refunds, we credit your original payment method within 1-2 working days.
• We refund the full order amount including the shipping costs you paid for delivery.
• You are responsible for return shipping costs.
• Return shipping costs are non-refundable.
• We provide a prepaid return label, and deduct its cost from your refund.

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Late or Missing Refunds

If you haven't received your refund after being notified of approval:

1. Check your bank account again
2. Contact your credit card company to verify processing status
3. Contact your bank to check for pending refunds
4. If still unresolved, email us at customercare@labelsfashion.com

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Sale Items

• We accept returns on regular and sale-priced items.
• We do not accept returns on final sale items (60% discount or higher).

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Exchanges

• We only replace defective or damaged items.
• For same-item exchanges, email customercare@labelsfashion.com for instructions.

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Return Shipping Guidelines

• You are responsible for return shipping costs.
• Return shipping costs are non-refundable.
• We provide a prepaid return label, which we deduct from your refund.
• Package requirements:
  • Products must be in original condition with security tags/seals attached
  • Try on shoes only on carpeted surfaces
  • Return shoes in their original, undamaged box (the box is part of the product)
  • Place shoe boxes inside another sturdy box for protection
  • Use the original shipping box or another solid carton
  • For returns from outside the EU, clearly mark the package "RETURNED GOODS" to avoid customs charges (LABELS is NOT responsible for any return customs charges)