Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for this Balenciaga crossbody bag?
Since this bag is made from 100% calf leather, gently wipe with a soft, damp cloth to remove surface dirt. Condition the leather every few months with a quality leather conditioner. Store in the dust bag provided and avoid direct sunlight to prevent fading.
Does this crossbody bag fit true to size?
Yes, this item fits as expected according to standard sizing. Order your usual size for the perfect fit. The adjustable strap allows for customizable wear across different body types.
What occasions are best for wearing Balenciaga crossbody bags?
This sophisticated piece works beautifully for business meetings, dinner dates, art gallery openings, and weekend brunches. The structured design and premium leather make it suitable for both professional and social settings.
Can the strap be removed completely?
Yes, this bag features a detachable shoulder strap. You can wear it as a crossbody bag, shoulder bag, or remove the strap entirely to use it as a clutch for evening events.
