Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
What material is the Ganni Merino Turtleneck made from?
The shell is crafted from 100% merino wool, while the lace trim at the hem and cuffs is made from 100% recycled polyester.
How should I care for this Ganni Knitwear turtleneck?
Since this piece is made from merino wool with recycled polyester trim, we recommend gentle hand washing or dry cleaning to preserve its shape and softness. Avoid wringing and dry flat away from direct heat.
How does this turtleneck fit, and what size should I order?
This piece fits true to size according to standard sizing. The model shown is 1.75m (5.7ft) tall and wears a size S, so we recommend ordering your usual size.
Is this Ganni Knitwear turtleneck suitable for layering?
Yes, its fitted turtleneck silhouette and soft merino wool make it an excellent layering piece under jackets, blazers, or coats, while still looking elegant worn alone.
What occasions is this sweater best suited for?
The combination of cozy merino wool and delicate lace detailing makes it versatile enough for both casual daytime looks and more elevated evening occasions.