Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Jil Sander leather flats?
Since these moccasins are made from 100% leather upper and soles, wipe them with a damp cloth after wear. Apply leather conditioner regularly to maintain suppleness. Store in dust bags and avoid direct sunlight to preserve the metallic finish.
Do these Jil Sander flats run true to size?
Yes, these moccasins run true to size according to the fit specifications. We recommend ordering your usual European shoe size for the best fit.
Are these flats suitable for all-day wear?
Absolutely. The flat sole design and premium leather construction provide comfort for extended wear. The slip-on style eliminates pressure points from laces or straps.
What occasions are these metallic moccasins appropriate for?
These versatile flats work beautifully for business casual settings, weekend outings, travel, and evening events. The metallic finish adds sophistication while remaining understated enough for professional environments.
