Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
What materials are used in the Ganni Bou Small Butter bag?
The body is crafted from 51% leather, 30% polyester, and 19% polyurethane, while the lining consists of 65% cotton and 35% polyester.
How should I care for this Ganni crossbody bag?
Because the body combines leather, polyester, and polyurethane, we recommend wiping it gently with a soft, dry cloth and avoiding prolonged exposure to moisture. Store it away from direct sunlight to preserve the leather's finish.
Does the Bou Small Butter fit true to size?
Yes, this bag fits true to size and follows standard sizing expectations. The model shown is 1.79m (5.9ft) tall and wears the one-size (OS) option, so you can confidently order your usual size.
Is the Bou Small Butter bag adjustable?
Yes, it features an adjustable shoulder strap, allowing you to customize the drop length for crossbody or shoulder styling.
What makes Ganni crossbody bags a good investment piece?
Ganni crossbody bags combine quality leather construction with distinctive design details, like the twisted handle here, making them versatile pieces that transition easily from day to night.