Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Balenciaga heels?
For the fabric upper, gently spot clean with a damp cloth. The leather components should be wiped with a clean, damp cloth and conditioned regularly. Avoid direct sunlight and store in dust bags when not in use.
Do these Balenciaga heels run true to size?
Yes, these sandals have a true to size fit. The adjustable ankle strap allows for customized comfort and security.
What occasions are these heels suitable for?
These versatile heels work beautifully for evening events, dinner dates, gallery openings, and sophisticated daytime occasions where you want to make a fashion statement.
What is the heel height on these sandals?
These sandals feature a 110mm (approximately 4.3 inch) heel height with a distinctive knife heel design for both style and stability.
