Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
What makes the Loewe Joya Pouch stand out among Loewe crossbody bags?
Its sculptural silhouette and gold hardware set it apart. Crafted from premium calf leather, it embodies Loewe's signature craftsmanship.
How should I care for the calf leather exterior?
Wipe gently with a soft, damp cloth to clean. Avoid direct sunlight and moisture exposure. Store in a dust bag when not in use. Condition the leather periodically to maintain its finish.
Does the Joya Pouch fit true to size?
Yes, this bag fits true to size. It comes in one size (OS) and fits as expected. The model shown is 1.79m and wears the standard OS size.
What occasions is the Joya Pouch suitable for?
This pouch works beautifully for both daytime errands and evening outings. Its compact size and refined design make it versatile.
Is the gold hardware real gold?
The hardware is crafted from 100% gold, adding a luxurious finishing touch. This elevates the bag's overall premium feel.
