Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Alaïa heels?
Since specific materials aren't provided, we recommend checking the care label inside the shoe. Generally, wipe gently with a soft cloth and store in dust bags to maintain their pristine condition.
Do these Alaïa heels run true to size?
Yes, this item fits as expected according to standard sizing. Order your usual size for the best fit.
What occasions are these mules suitable for?
These versatile Alaïa heels work beautifully for business meetings, dinner dates, cocktail parties, and any occasion requiring sophisticated footwear.
Are the transparent straps comfortable for extended wear?
The transparent straps are designed for comfort while maintaining the shoe's elegant silhouette. The 90mm heel provides a manageable height for extended wear.
