Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Loewe flats?
Since these mules are crafted from lambskin leather, gently wipe with a damp cloth to clean. Condition the leather regularly with a quality leather conditioner. Store away from direct sunlight to prevent fading and maintain the leather's suppleness.
Do these Loewe flats run true to size?
Yes, this item fits as expected according to standard sizing. The fit type is true to size, so we recommend ordering your usual size for the best fit.
What occasions are these knot mules suitable for?
These versatile flats work beautifully for both casual and semi-formal occasions. Perfect for office wear, lunch dates, art gallery visits, or weekend shopping trips.
Are these mules comfortable for all-day wear?
Absolutely. The flat sole design and premium lambskin construction provide excellent comfort. The slip-on style eliminates pressure points, making them ideal for extended wear.
