Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for this Ganni balaclava?
Given the merino wool and alpaca blend, hand wash in cool water with wool-specific detergent. Lay flat to dry and avoid direct heat. The polyamide and elastane content allows for gentle machine washing on delicate cycle if needed.
What size is this balaclava and how does it fit?
This is a one-size-fits-most design with elastane for stretch. The ribbed construction and adjustable ties ensure a comfortable fit for most head sizes.
Is this balaclava suitable for very cold weather?
Yes, the merino wool and alpaca blend provides excellent insulation while remaining breathable. The close-fitting design offers maximum warmth retention around the head and neck area.
Can I wear this balaclava with different outfit styles?
Absolutely. The deep burgundy color and sophisticated knit construction make it versatile for both casual and elevated looks. It pairs beautifully with coats, jackets, and knitwear.
