Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
What is the Ganni Bou East/West Deep Shine bag made from?
The lining is crafted from 60% polyurethane and 40% polyester for a smooth, durable interior.
How should I care for this Ganni crossbody bag?
Wipe the polished exterior gently with a soft, dry cloth and avoid prolonged exposure to moisture, since the lining contains polyurethane.
Does the Bou East/West Deep Shine bag fit true to size?
Yes, this bag is designed as one size and fits as expected according to standard sizing, so you can order your usual size with confidence.
Can the mini pouch be removed from the main bag?
Yes, the mini pouch is fully detachable, allowing it to be worn separately or carried inside the main bag.
Is this Ganni Crossbody Bag suitable for everyday use?
Its compact silhouette and adjustable strap make it practical for daily wear, while the glossy finish adds a polished touch for evening occasions.