How to return an item?

To return an item to us, you must first request a return authorization.

You can request a return through your account at

Upon approval, you will receive a return label from us.

You can then send the package to:

Putstraat 10-12, Sittard
6131 HL Netherlands.

Place the item(s) in the original shipping box, or any other solid carton box.
Clearly write "RETURNED GOODS" on the box.

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. You will receive a prepaid return label from us. The cost of the prepaid return label will be deducted from your refund.

You should return the item to us immediately after receiving the return label. The item must be delivered back to us within 14 days from the time you receive the return label.