Returns has a 14-day return policy: any unwanted items must be shipped/postmarked within 14 days of receipt. will issue a full refund including the original shipping cost; except when Express shipping has been used. The return shipping fee will not be refunded: return postage, packaging and other costs shall be paid by the Buyer.

Returning your purchase

To return items, you must request a return merchandise authorization (rma) by logging into your account on
Select RMA in the menu and click 'Request a New Return' on the right side at the top of the page.

If you don't have an account with us, use the 'Request for Return' button at your right.

You can view your orders and must request a return for any unwanted items.
Place the item(s) in the original shipping box, or any other solid carton box.
Close the box, tape it securely and return your package to us via an appropriate courier service.

Receiving a refund

Your refund will be credited to the payment method you used at check out. If the complete order is returned a refund will include shipping costs. Please note that in case of a written notice and proof of a return to within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Important information

Items must be returned to us in perfect condition accompanied by the return form.
Make sure all products are exactly as you received them, with tag and seal still attached.
All shoes must be tried on a carpeted surface until you have decided to keep them.
Shoes should be returned in their original, undamaged shoes box as this is considered part of the product.
Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
Labels reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to Labels. If you refuse the above delivery, Labels reserves the right to retain the products and the amount paid for your purchase of the products.

You may return the goods by any secure transport.

Please send the package to:

Labels BV
Putstraat 10-12
6131HL Sittard
The Netherlands

Quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

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