NEW SS19: Sacai, Acne Studios, Maison Margiela, Heron Preston, Burberry

Returns

14-day return policy

labelsfashion.com has a 14-day return policy. Any unwanted items must be shipped/postmarked within 14 days of receipt.

labelsfashion.com will issue a full refund including the original shipping cost. The return shipping fee is at expense of the customer.

Final Sale items

Final sales items cannot be returned or exchanged if purchased from outside of the EU.

Returning your purchase

You must request a return merchandise authorization (RMA) before returning an item. You can request an RMA by logging into your account on labelsfashion.com. Select RMA in the menu and click 'Request a New Return' on the right side at the top of the page.

If you don't have an account with us, use the 'Request a Return' button below:

You can view your orders and must request a return for any unwanted items. Place the item(s) in the original shipping box, or any other solid carton box. Close the box, tape it and return your package to us via an appropriate courier service.

Receiving a refund

We will credit your refund to the payment method you used to check out. If you return the complete order a refund will include the original shipping costs. In case of a written notice and proof of a return within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.

If the value of the goods has reduced as a result of your handling, a deduction will be made.

Important Information

You need to return the item in perfect condition accompanied by a copy of the RMA form. Make sure all products are exactly as you received them, with tag and seal still attached.

Try shoes on a carpeted surface until you have decided to keep them.
Return shoes in their original, undamaged shoe box as this are part of the product.
Return the shoes and shoe box inside another solid box to not damage the original packaging.

Labels reserve the right to reject returns which do not follow our return policy. Returns that do not respect our policy are sent back to the original shipping address. We will notify you if the returned products are not accepted. In this case, you may choose to have the products delivered to you at no expense to Labels. If you refuse, Labels reserves the right to keep the products, and the amount paid for your buy.

You may return the goods by any secure transport.

Please send the package to:

Labels BV
Putstraat 10-12
6131HL Sittard
The Netherlands

Quality Guarantee

If an item received is faulty or damaged, you must contact us within 7 days of receipt.

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