Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Balenciaga leather flats?
Since these shoes are made from 100% leather with a rubber sole, wipe the leather upper with a damp cloth and condition regularly with leather conditioner. Avoid direct sunlight and store with shoe trees to maintain shape. The rubber sole can be cleaned with mild soap and water.
Do these Balenciaga flats run true to size?
These flats fit large and run large according to the sizing guide. We recommend considering a half size down from your usual size for the best fit. Check the size chart or contact customer service for personalized sizing advice.
Are these Derby flats suitable for professional settings?
Absolutely. The sophisticated Derby styling and premium black leather make these flats perfect for professional environments, business meetings, and formal occasions while maintaining comfort throughout the day.
What occasions are these Balenciaga flats best for?
These versatile flats work beautifully for office wear, business dinners, gallery openings, and sophisticated casual outings. The timeless Derby design makes them appropriate for both daytime professional settings and evening events.
