Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Ganni leather flats?
Since these flats are made from 100% leather, wipe them with a damp cloth to remove dirt. Apply leather conditioner regularly to maintain suppleness. Store in a cool, dry place away from direct sunlight to prevent cracking.
Do these Ganni flats run true to size?
Yes, these flats have a true to size fit. The elasticized heel provides a snug, comfortable fit that adapts to your foot shape.
What occasions are these ballerina flats suitable for?
These versatile flats work perfectly for office wear, casual outings, dinner dates, and travel. The minimalist design makes them suitable for both professional and leisure settings.
Are these flats comfortable for all-day wear?
Yes, they feature a lightly cushioned insole and low heel design for maximum comfort. The elasticized heel ensures a secure fit without pressure points during extended wear.
