Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for my Loewe Puzzle Edge shoulder bag?
Since this bag is made from 100% leather, wipe gently with a soft, damp cloth to remove surface dirt. Apply leather conditioner every few months to maintain suppleness. Store in the dust bag provided and avoid direct sunlight to prevent color fading.
What are the dimensions of the Puzzle Edge Small Bag?
This is the small size in the Puzzle Edge collection. For exact measurements, please check the size chart or contact our customer service team for detailed dimensions to ensure it meets your needs.
Can the Loewe shoulder bag strap be adjusted?
Yes, the shoulder strap is fully adjustable to accommodate different carrying preferences and body types. You can also use the top handle for hand-carry styling.
Is this bag suitable for everyday use?
Absolutely. The structured design and premium leather construction make it perfect for daily wear while maintaining its elegant appearance. The front pocket adds practical functionality for frequently used items.
