Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these New Balance sneakers?
Clean the suede and textile upper with a soft brush or damp cloth. Allow to air dry naturally and avoid direct heat. The synthetic outsole can be wiped clean with a damp cloth.
Do these New Balance low top sneakers fit true to size?
Yes, this item fits as expected according to standard sizing. Order your usual size for the best fit.
What age range are these sneakers designed for?
These are kids' sneakers available in EU sizes 21-26, typically suitable for children aged 4-10 years depending on foot size.
Are these sneakers suitable for sports activities?
Yes, the thick sole unit provides enhanced comfort and support, making them suitable for light sports activities and active play.
