Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these New Balance sneakers?
Clean the synthetic and mesh upper with a damp cloth and mild soap. Allow to air dry completely before wearing. Avoid machine washing to preserve the metallic accent details and maintain the shoe's structure.
Do these New Balance low top sneakers run true to size?
These sneakers generally run true to size. We recommend checking our size chart for the most accurate fit, as children's feet can vary significantly during growth periods.
Are these sneakers suitable for sports activities?
These low top sneakers are designed for casual wear and light athletic activities. The textured rubber sole provides good grip for playground activities and everyday movement.
What age range are these sneakers designed for?
These kids' sneakers are available in EU sizes 21-26, typically suitable for children aged 4-10 years, depending on individual foot size and growth patterns.
