Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for my Balenciaga crossbody bag?
Since this bag is crafted from buttery calfskin leather, gently wipe with a soft, damp cloth to remove surface dirt. Condition the leather monthly with a quality leather conditioner. Store in the dust bag provided and avoid direct sunlight to prevent fading.
What size is the Handsfree Bag M W?
This is a medium-sized crossbody bag designed for everyday essentials. The structured form provides optimal space while maintaining an elegant silhouette. For specific dimensions, please check the size chart or contact our customer service team.
Are Balenciaga crossbody bags suitable for evening wear?
Absolutely! The sleek design and gold-tone logo accent make this crossbody bag perfect for both day and evening occasions. The elegant leather finish transitions seamlessly from casual to formal settings.
Does the bag come with authenticity verification?
Yes, all Balenciaga products come with authenticity guarantees. The bag includes original packaging, dust bag, and authenticity cards to ensure you receive a genuine luxury piece.
