Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for my Acne Studios ballerina flats?
Since these flats are made from 100% lamb leather uppers and lining, gently wipe with a damp cloth and use leather conditioner regularly. Avoid direct sunlight and store with shoe trees to maintain shape.
Do these ballerina flats run true to size?
These flats typically run true to size. The elasticized edge provides some flexibility for comfort. We recommend checking our size guide or contacting customer service for personalized sizing advice.
Are Acne Studios ballerina flats suitable for all-day wear?
Yes, the elasticized edge and premium lamb leather lining provide comfort for extended wear. The low-profile sole offers stability while maintaining the elegant silhouette.
What occasions are these flats appropriate for?
These versatile flats work beautifully for office settings, casual outings, and evening events. The glossy finish and bow detail add sophistication to any ensemble.
