Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for this Ganni balaclava?
Hand wash in cool water due to the alpaca and merino wool content. Lay flat to dry and avoid direct heat. The polyamide and elastane blend allows gentle machine washing on delicate cycle if needed.
Does the balaclava fit true to size?
The balaclava features a close-fitting hood shape with elastane for stretch. The curved face opening and integrated neck warmer provide comfortable coverage for most head sizes.
What makes this Ganni balaclava special?
This piece combines premium alpaca and merino wool with modern design elements. The integrated neck warmer and long ties offer versatile styling options beyond traditional balaclavas.
Can I wear this balaclava in different ways?
Yes, the long knit ties and integrated neck warmer allow multiple styling options. Wear it as a traditional balaclava or adjust the ties for a more relaxed hood style.
