Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Balenciaga heels?
Since specific materials aren't provided, we recommend checking the care label inside the shoe. Generally, wipe with a soft damp cloth and store in dust bags. Avoid direct sunlight and moisture.
Do these Balenciaga heels run true to size?
Sizing information isn't specified for this style. We recommend checking our size chart or contacting customer service for personalized fit guidance based on your measurements.
What occasions are these luxury heels suitable for?
These versatile Balenciaga heels work perfectly for business meetings, dinner dates, cocktail events, and special occasions. The sleek design transitions seamlessly from day to night.
What heel height do the Avenue booties have?
These feature a slim stiletto heel design that provides elegant height while maintaining comfort. The exact measurement isn't specified, but the silhouette offers sophisticated elevation.
