Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Acne Studios furry sandals?
Due to the lamb shearling upper and leather components, we recommend professional cleaning for best results. For light maintenance, gently brush the shearling with a soft brush and wipe the leather sole with a damp cloth. Avoid direct sunlight and store in a dust bag when not in use.
Do these Acne Studios heels fit true to size?
Yes, these sandals fit true to size according to standard sizing. The model is 1.75m (5.7ft) and wears a size EU38. We recommend ordering your usual size for the best fit.
What heel height do these kitten heel sandals have?
These feature a comfortable kitten heel that provides elegant elevation while maintaining all-day wearability. The heel height is designed for both style and comfort, making them perfect for extended wear.
Are these sandals suitable for different seasons?
The lamb shearling construction makes these sandals particularly suitable for transitional seasons like spring and fall. The luxurious texture adds warmth while the open design maintains breathability.
