Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Alaïa leather flats?
Since these mules feature 100% leather upper construction, wipe gently with a damp cloth to clean. Apply leather conditioner regularly to maintain suppleness and avoid direct sunlight for storage. The rubber sole can be cleaned with mild soap and water.
Do these Alaïa flats run true to size?
Yes, these mules have a true-to-size fit according to the brand's sizing guide. The adjustable straps allow for some customization of fit across the foot for added comfort.
What occasions are these flat mules suitable for?
These versatile Alaïa flats work beautifully for both professional and casual settings. They're perfect for office wear, lunch meetings, gallery openings, or weekend shopping trips where comfort and style are equally important.
Can I wear these mules with both pants and dresses?
Absolutely! The minimalist square-toe design and adjustable straps make these mules incredibly versatile. They complement tailored trousers, wide-leg jeans, midi dresses, and mini skirts equally well.
