Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Alaïa leather mules?
Since these mules are made from 100% leather, wipe them with a damp cloth to remove surface dirt. Apply leather conditioner regularly to maintain suppleness and avoid direct sunlight when storing. Professional leather cleaning is recommended for deep cleaning.
Do these Alaïa flats run true to size?
Yes, these mules run true to size according to the fit specifications. We recommend ordering your usual European size for the best fit.
What occasions are these square toe mules suitable for?
These versatile Alaïa flats work beautifully for office wear, casual outings, dinner dates, and weekend activities. The polished leather and sophisticated design make them appropriate for both professional and social settings.
Can I wear these mules with both pants and dresses?
Absolutely! The square toe design and classic black finish make these mules incredibly versatile. They pair beautifully with tailored trousers, midi dresses, cropped jeans, and flowing skirts for various styling options.
