Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Balenciaga flats?
For the viscose-silk upper, gently wipe with a damp cloth and avoid soaking. The leather sole should be conditioned regularly and kept away from direct sunlight. Store in dust bags to maintain their pristine condition.
Do these Balenciaga flats run true to size?
Yes, these flats have a true-to-size fit. We recommend ordering your regular European shoe size for the most comfortable fit.
Are these flats suitable for all-day wear?
Absolutely. The flat sole design and premium materials provide comfort for extended wear, making them perfect for both professional and casual settings.
What occasions are these slingback flats best for?
These versatile flats work beautifully for office wear, dinner dates, gallery openings, and any occasion requiring elegant yet comfortable footwear.
