Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Balenciaga flats?
Since these flats are made from 100% calfskin leather, wipe them with a damp cloth to remove dirt. Apply leather conditioner regularly to maintain suppleness. Store in dust bags and avoid direct sunlight to preserve the leather quality.
Do these Balenciaga flats run true to size?
These flats typically run true to size. We recommend checking our size chart for the most accurate fit. If you're between sizes, consider sizing up for a more comfortable slip-on experience.
What occasions are these luxury flats suitable for?
These versatile flats work beautifully for smart-casual events, office wear, dinner dates, and weekend outings. The minimalist design makes them perfect for both formal and relaxed settings.
Are Balenciaga Château Mule flats comfortable for all-day wear?
Yes, they feature a contoured footbed and lightweight construction for comfort. The textured rubber sole provides good grip and cushioning for extended wear throughout the day.
