Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Balenciaga sneakers?
Clean the fabric upper gently with a soft brush and mild soap solution. The rubber sole can be wiped with a damp cloth. Allow to air dry naturally and avoid direct sunlight to maintain the materials' integrity.
Do these Balenciaga Low Top Sneakers run true to size?
Yes, these sneakers run true to size. We recommend ordering your usual sneaker size for the best fit and comfort.
What makes the split-toe design unique?
The anatomic split-toe construction allows for more natural foot movement and enhanced flexibility, while creating a distinctive avant-garde aesthetic that sets these sneakers apart from traditional designs.
Are these sneakers suitable for athletic activities?
While designed with athletic-inspired elements, these are primarily fashion sneakers. The contoured sole and mesh upper provide comfort for daily wear and light activities.
