Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Balenciaga leather flats?
These flats feature 100% leather upper and rubber sole. Wipe the leather with a damp cloth and condition regularly. Avoid direct sunlight and store in dust bags. The rubber sole can be cleaned with mild soap.
Do these Balenciaga flats run true to size?
Yes, these City flats run true to size according to Balenciaga's sizing. We recommend ordering your usual European size for the best fit.
What occasions are these studded flats suitable for?
These versatile flats work for casual outings, office wear, weekend events, and evening occasions. The punk-inspired studs add edge to both relaxed and sophisticated looks.
Are Balenciaga City flats comfortable for all-day wear?
Yes, the elasticated trim provides a snug fit while the flat sole offers comfort. The slip-on design and reinforced construction make them suitable for extended wear.
