Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Balenciaga flats?
Since these flats feature a 100% fabric upper, gently wipe clean with a damp cloth and mild soap if needed. Allow to air dry completely away from direct heat. The rubber sole can be cleaned with a soft brush and water.
Do these Balenciaga flats run true to size?
Yes, these Leopold ballerina flats have a true-to-size fit. We recommend ordering your usual shoe size for the best comfort and fit.
What occasions are these designer flats suitable for?
These versatile flats work beautifully for casual office settings, weekend outings, travel, and everyday city wear. The sophisticated design makes them appropriate for both casual and semi-formal occasions.
What makes these Balenciaga flats special compared to other designer flats?
The signature worn-out effect and distinctive round toe design reflect Balenciaga's avant-garde aesthetic. The tone-on-tone insole and premium fabric construction offer both style and comfort in one sophisticated package.
