Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
How should I care for these Jacquemus leather flats?
Since these are made from 100% leather, wipe with a damp cloth to remove dirt and condition regularly with leather conditioner. Avoid direct sunlight and store with shoe trees to maintain shape.
Do these Jacquemus flats run true to size?
We recommend checking our size chart for the most accurate fit. If you're between sizes, consider sizing up as mules tend to fit more snugly than traditional shoes.
Can I wear these mules for formal occasions?
These sophisticated flats work beautifully for smart-casual events and modern office environments. The glossy leather and refined silhouette make them suitable for semi-formal occasions.
Are these slip-on shoes comfortable for walking?
Yes, the flat rubber sole provides comfort for daily wear. The backless design offers easy slip-on convenience while the closed toe provides structure and support.
