Shipping
Table of Contents
- Order Processing
- Shipping Rates
- In-Store Pickup
- VAT and Customs
- Order Tracking
- First-Time Orders
- Rejected Parcels
- Shipping Restrictions
- Lost or Delayed Parcels
- Environmental Commitment
Order Processing
- We process all orders within 2 business days (excluding weekends and holidays) after you receive your order confirmation email.
- We will notify you once we ship your order.
- Delays may occur due to unforeseen events including peak holiday traffic, force majeure, or carrier challenges.
Shipping Rates
Netherlands
- DHL Express: €7 (1 to 2 working days)
- Free delivery for orders over €300
Belgium, Germany, Luxembourg
- DHL Economy: €10 (2 to 3 working days)
- DHL Express: €15 (1 to 2 working days)
- Free delivery for orders over €300
European Union
- DHL Economy: €10 (2 to 5 working days)
- DHL Express: €15 (1 to 2 working days)
- Free delivery for orders over €350
Cyprus, Malta
- DHL Express: €15 (2 to 3 working days)
- Free delivery for orders over €400
United Kingdom
- DHL Economy: €10 (2 to 4 working days)
- DHL Express: €15 (1 to 2 working days)
- Free delivery for orders over £250
USA
- DHL Express: $15 (2 to 3 working days)
- Free delivery for orders over $550
Australia
- DHL Express: AUD 55 (3 to 4 working days)
- Free delivery for orders over AUD 800
Asia
- DHL Express: €25 (2 to 3 working days)
- Free delivery for orders over €800
Rest of the World
- DHL Express: €25 (2 to 5 working days)
- Free delivery for orders over €800
In-Store Pickup
- Skip shipping fees with complimentary local pickup at our Sittard store.
- We prepare orders for local pickup the same day.
- Pickup hours: Monday to Friday, 13:30 - 17:30.
- Bring your order confirmation email when you collect your order.
VAT and Customs
- We exempt orders delivered outside the EU from VAT.
- We automatically deduct VAT during checkout for eligible destinations.
- We deliver under Delivered at Place (DAP) terms for shipments outside the EU.
- Under DAP, we deliver the goods to your destination, but you pay any local taxes, import duties, and customs clearance charges.
Order Tracking
- We send you an email with tracking information after shipping your order.
- Allow 48 hours for tracking details to update.
- Contact customercare@labelsfashion.com if your order hasn't arrived within 7 days after shipment.
First-Time Orders
- For security reasons, we may ship first-time orders only to the cardholder's verified billing or work address.
- Provide accurate billing and shipping details to avoid delays.
Rejected Parcels
- If you refuse a parcel, we will charge you for:
- Two-way shipping costs
- Import duties related to the return
- €50 fee for packaging, handling, and restocking
- We deduct these charges from any refunds.
Shipping Restrictions
- We do not ship to P.O. boxes.
- We currently do not ship to the Russian Federation.
Lost or Delayed Parcels
- Email customercare@labelsfashion.com if your parcel appears delayed or lost.
- File a formal complaint if:
- Your parcel is delayed by 3 weeks or more
- Tracking hasn't updated in 6 days
- For further inquiries, contact customercare@labelsfashion.com.
Environmental Commitment
- We package orders in recyclable, biodegradable boxes made of at least 90% recycled materials.
- We use water-based printing inks.
- Our tapes contain environmentally friendly adhesives.