Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
What material is the Loewe Joya Pouch made from?
The Joya Pouch is crafted from nappa calfskin, a soft and durable leather with a smooth finish.
How should I care for the nappa calfskin on this Loewe bag?
Keep the nappa calfskin away from direct moisture and heat, and store it in a dust bag when not in use.
Does the Joya Pouch fit true to size?
Yes, the Joya Pouch fits as expected according to standard sizing, so you can order your usual size.
Is the Loewe Joya Pouch a good choice among Loewe crossbody bags?
It is one of Loewe's most versatile crossbody bags, suited to both casual and dressed-up occasions.
Can the Joya Pouch be worn for evening occasions?
Yes, its compact shape and refined leather make it equally suited to evening wear as to daytime styling.
