Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
What is the Macai Down Jacket M made from?
The shell is crafted from 100% nylon with an EPE and PU membrane, offering durable weather protection.
How should I care for this ARC'TERYX jacket?
Follow the care label closely to preserve the nylon shell and its protective membrane coating.
Does the Macai Down Jacket M fit true to size?
Yes, this jacket fits true to size. The model shown is 1.88m tall and wears a size M, so we recommend ordering your usual size.
Is this jacket suitable for very cold climates?
The insulated construction and protective shell make it well suited to cold, damp winter conditions.
What makes ARC'TERYX Jackets stand out from other outerwear brands?
ARC'TERYX Jackets combine technical fabric engineering with a refined, considered silhouette for everyday performance wear.