Return and Refund Policy

Table of Contents

  1. Return Eligibility
  2. Non-Returnable Items
  3. Return Process
  4. Refund Process
  5. Late or Missing Refunds
  6. Sale Items
  7. Exchanges
  8. Return Shipping Guidelines

Return Eligibility

  • Our return window is 14 days from the delivery date.
  • We cannot offer refunds or exchanges after this period expires.
  • To qualify for a return, your item must be:
    • Unused
    • In the same condition you received it
    • In its original packaging
    • Unworn and free from odors (sweat, food, etc.)
    • Still have the red security label attached (removing and reattaching is not permitted)

Non-Returnable Items

We do not accept returns for:

  • Intimate or sanitary goods
  • Gift cards
  • Certain health and personal care items
  • Final sale items (60% discount or higher)

Return Process

  1. Request a return authorization through your account at account.labelsfashion.com
  2. Wait for our approval and receipt of a return label
  3. Package your return properly (see Return Shipping Guidelines)
  4. Send your package to:
    LABELS
    Putstraat 10-12
    6131 HL Sittard
    Netherlands
  5. Return the item immediately after receiving the return label
  6. Ensure we receive your return within 14 days of providing the return label

Refund Process

  • We are known for our prompt handling of returns, ensuring your money returns to your account quickly.
  • Under normal circumstances, we process returns the same day they reach us.
  • We will notify you by email when we receive and inspect your return.
  • We will inform you of your refund approval or rejection.
  • For approved refunds, we credit your original payment method within 1-2 working days.
  • We refund the full order amount including the shipping costs you paid for delivery.
  • You are responsible for return shipping costs.
  • Return shipping costs are non-refundable.
  • We provide a prepaid return label, and deduct its cost from your refund.

Late or Missing Refunds

If you haven't received your refund after being notified of approval:

  1. Check your bank account again
  2. Contact your credit card company to verify processing status
  3. Contact your bank to check for pending refunds
  4. If still unresolved, email us at customercare@labelsfashion.com

Sale Items

  • We accept returns on regular and sale-priced items.
  • We do not accept returns on final sale items (60% discount or higher).

Exchanges

  • We only replace defective or damaged items.
  • For same-item exchanges, email customercare@labelsfashion.com for instructions.

Return Shipping Guidelines

  • You are responsible for return shipping costs.
  • Return shipping costs are non-refundable.
  • We provide a prepaid return label, which we deduct from your refund.
  • Package requirements:
    • Products must be in original condition with security tags/seals attached
    • Try on shoes only on carpeted surfaces
    • Return shoes in their original, undamaged box (the box is part of the product)
    • Place shoe boxes inside another sturdy box for protection
    • Use the original shipping box or another solid carton
    • For returns from outside the EU, clearly mark the package "RETURNED GOODS" to avoid customs charges (LABELS is NOT responsible for any return customs charges)