Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
我應該如何保養這款Balenciaga皮革平底鞋？
這款鞋採用百分百皮革及橡膠鞋底製造。用濕布擦拭皮革表面，定期使用皮革護理霜保養。避免陽光直射，並搭配鞋撐收納以維持鞋型。橡膠鞋底可用溫和肥皂水清潔。
這款Balenciaga平底鞋尺寸會不會偏大？
根據尺寸指南，這款平底鞋偏大尺寸。建議選擇比平常尺寸小半號以獲得最佳貼足感。請參考尺寸表或聯繫客服團隊取得個人化尺寸建議。
這款Derby平底鞋適合在專業環境穿著嗎？
絕對適合。精緻的Derby風格與頂級黑色皮革設計非常適合專業場合、商務會議與正式場景，同時提供全天舒適穿著體驗。
這款Balenciaga平底鞋最適合在哪些場合穿著？
這款多功能平底鞋適合辦公室穿著、商務晚宴、美術館開幕與精緻休閒活動。經典Derby設計適合日間專業場合與晚間活動，展現全方位百搭特性。
