Shipping
Order Processing and Delivery Time
All orders are processed within 2 business days (excluding weekends and holidays) upon receiving your order confirmation email. Notification will be provided once your order has been shipped. Delays may occur due to unforeseen events such as peak holiday traffic, force majeure, or carrier challenges.
Shipping Rates
Netherlands
- DHL Express: €7 (1 to 2 working days)
- Free delivery for orders over €300
Belgium, Germany, Luxembourg
- DHL Economy: €10 (2 to 3 working days)
- DHL Express: €15 (1 to 2 working days)
- Free delivery for orders over €300
European Union
- DHL Economy: €10 (2 to 5 working days)
- DHL Express: €15 (1 to 2 working days)
- Free delivery for orders over €350
Cyprus, Malta
- DHL Express: €15 (2 to 3 working days)
- Free delivery for orders over €400
United Kingdom
- DHL Economy: €10 (2 to 4 working days)
- DHL Express: €15 (1 to 2 working days)
- Free delivery for orders over £250
USA
- DHL Express: $15 (2 to 3 working days)
- Free delivery for orders over $550
Australia
- DHL Express: AUD 55 (3 to 4 working days)
- Free delivery for orders over AUD 800
Asia
- DHL Express: €25 (2 to 3 working days)
- Free delivery for orders over €800
Rest of the World
- DHL Express: €25 (2 to 5 working days)
- Free delivery for orders over €800
In-Store Pickup
Skip shipping fees with complimentary local pickup at our Sittard store. Orders placed for local pickup will be ready for collection the same day. Pickup hours are 13:30 - 17:30, Monday to Friday. Please bring your order confirmation email upon arrival.
Value Added Tax (VAT)
Orders delivered to countries outside the EU are exempt from VAT. VAT is automatically deducted in the checkout.
Duties & Customs
For shipments outside the EU, customs or import duties may apply upon delivery.
Our deliveries are based on the Delivered at Place (DAP) term. Under DAP, we are responsible for delivering the goods to the named destination, but the customer is responsible for paying any local taxes, import duties, and any other charges related to customs clearance.
Order Status
Upon shipping, we will send an email with a tracking number. Please allow 48 hours for tracking details to update. If your order has not arrived within 7 days post-shipment, email customercare@labelsfashion.com.
First-Time Order Policy
For security, first-time orders may be shipped to the cardholder’s verified billing or work address. Please ensure accurate billing and shipping details to avoid delays.
Rejected Parcel
If a parcel is refused, customers will be charged for two-way shipping, import duties related to the return, and a €50 fee for packaging, handling, and restocking. This total will be deducted from any refunds.
Shipping Restrictions
We do not ship to P.O. boxes.
Currently, we do not ship to the Russian Federation.
Refunds, Returns, and Exchanges
Returns are accepted within 14 days of delivery if items are unused and in their original state. The full order amount will be refunded, excluding return shipping costs. Damaged orders should be reported immediately with your order number and photos of the item's condition. We will address such issues on a case-by-case basis. Detailed return policies can be found here.
Environmental Responsibility
We are committed to the environment. Orders are packaged in recyclable, biodegradable boxes made of at least 90% recycled materials. Our printing inks are water-based, and our tapes use environmentally friendly glue.
Tracking
After dispatch, you will receive a confirmation email with a tracking link to monitor your shipment.
Lost/Delayed Parcels
If your parcel seems delayed or lost, please email customercare@labelsfashion.com. Formal complaints can be filed if a parcel is delayed by 3 weeks or if tracking has not updated in 6 days.
For further inquiries, please contact customercare@labelsfashion.com.