Shipping
We ship all orders through our logistic partner DHL Express.
Delivery Times:
- Express: 1-3 business days (varies by region)
- Economy: 2-5 business days (varies by region)
Returns & Refunds
Return Window: 14 days from delivery date
For complete details, please see our full Return and Refund Policy.
Taxes & Duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.
What is the Jacquemus Balaclava made from?
It is crafted from a blend of 51% alpaca, 32% polyamide, and 17% wool for warmth and softness.
How should I care for this balaclava?
Hand wash cold or dry clean to preserve the alpaca and wool knit, and lay flat to dry.
Does the Jacquemus Balaclava fit true to size?
Yes, it fits as expected according to standard sizing, so we recommend ordering your usual size.
Is the balaclava suitable for everyday wear?
Its minimalist knit design and snug fit make it easy to wear daily under coats or on its own in cold weather.