Light RWS Pure Wool Ghost Crewneck

The model is 1.86m (6.1ft) and wears a size L. The item fits as expected according to standard sizing. Order your usual size.

Table of Contents

1. Order Processing
2. Shipping Rates
3. In-Store Pickup
4. VAT and Customs
5. Order Tracking
6. First-Time Orders
7. Rejected Parcels
8. Shipping Restrictions
9. Lost or Delayed Parcels
10. Environmental Commitment

Order Processing

• We process all orders within 2 business days (excluding weekends and holidays) after you receive your order confirmation email.
• We will notify you once we ship your order.
• Delays may occur due to unforeseen events including peak holiday traffic, force majeure, or carrier challenges.

Shipping Rates

Netherlands

• DHL Express: €7 (1 to 2 working days)
• Free delivery for orders over €300

Belgium, Germany, Luxembourg

• DHL Economy: €10 (2 to 3 working days)
• DHL Express: €15 (1 to 2 working days)
• Free delivery for orders over €300

European Union

• DHL Economy: €10 (2 to 5 working days)
• DHL Express: €15 (1 to 2 working days)
• Free delivery for orders over €350

Cyprus, Malta

• DHL Express: €15 (2 to 3 working days)
• Free delivery for orders over €400

United Kingdom

• DHL Economy: €10 (2 to 4 working days)
• DHL Express: €15 (1 to 2 working days)
• Free delivery for orders over £250

USA

• DHL Express: $15 (2 to 3 working days)
• Free delivery for orders over $550

Australia

• DHL Express: AUD 55 (3 to 4 working days)
• Free delivery for orders over AUD 800

Asia

• DHL Express: €25 (2 to 3 working days)
• Free delivery for orders over €800

Rest of the World

• DHL Express: €25 (2 to 5 working days)
• Free delivery for orders over €800

In-Store Pickup

• Skip shipping fees with complimentary local pickup at our Sittard store.
• We prepare orders for local pickup the same day.
• Pickup hours: Monday to Friday, 13:30 - 17:30.
• Bring your order confirmation email when you collect your order.

VAT and Customs

• We exempt orders delivered outside the EU from VAT.
• We automatically deduct VAT during checkout for eligible destinations.
• We deliver under Delivered at Place (DAP) terms for shipments outside the EU.
• Under DAP, we deliver the goods to your destination, but you pay any local taxes, import duties, and customs clearance charges.

Order Tracking

• We send you an email with tracking information after shipping your order.
• Allow 48 hours for tracking details to update.
• Contact customercare@labelsfashion.com if your order hasn't arrived within 7 days after shipment.

First-Time Orders

• For security reasons, we may ship first-time orders only to the cardholder's verified billing or work address.
• Provide accurate billing and shipping details to avoid delays.

Rejected Parcels

• If you refuse a parcel, we will charge you for:
  • Two-way shipping costs
  • Import duties related to the return
  • €50 fee for packaging, handling, and restocking
• We deduct these charges from any refunds.

Shipping Restrictions

• We do not ship to P.O. boxes.
• We currently do not ship to the Russian Federation.

Lost or Delayed Parcels

• Email customercare@labelsfashion.com if your parcel appears delayed or lost.
• File a formal complaint if:
  • Your parcel is delayed by 3 weeks or more
  • Tracking hasn't updated in 6 days
• For further inquiries, contact customercare@labelsfashion.com.

Environmental Commitment

• We package orders in recyclable, biodegradable boxes made of at least 90% recycled materials.
• We use water-based printing inks.
• Our tapes contain environmentally friendly adhesives.

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to DHL Express, according to the process recommended by DHL Express.

Our return policy lasts 14 days. If 14 days have gone by since your order was delivered to you, unfortunately we can’t offer you a refund or exchange.
We will issue a full refund, including the shipping costs you paid to ship your order to your destination.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The item must be unworn, and must not smell of sweat, food or otherwise.
The red security label must remain attached to the item at all times. We cannot accept returns without this label. Cutting the label off and then returning it with it is also not allowed.

Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods.

Additional non-returnable items:

• gift cards
• some health and personal care items
  
  

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• any item not in its original condition, is damaged or missing parts for reasons not due to our error
• any item that is returned more than 14 days after delivery

Refunds
We are known for our prompt way of handling returns, so the money is back in your account quickly. Under normal circumstances, returns are processed the same day they reach us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, usually 1 or 2 working days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@labelsfashion.com.

Sale items
Regular and sale priced items may be refunded, unfortunately final sale items (60% discount or higher) cannot be returned.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@labelsfashion.com and we will send you further instructions.

Shipping
Make sure all products are exactly as you received them, with the security tag and seal still attached. Try shoes on a carpeted surface until you have decided to keep them. Return shoes in their original, undamaged shoe box as this is part of the product. Return the shoes and shoe box inside another solid box to not damage the original packaging.

Returning an item

To return an item to us, you must first request a return authorization.

You can request a return through your account at account.labelsfashion.com

Upon approval, you will receive a return label from us. You can then send the package to:

LABELS
Putstraat 10-12, Sittard
6131 HL Netherlands.

Place the item(s) in the original shipping box, or any other solid carton box.

If returning an item from outside the European Union, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. LABELS is NOT responsible for any return custom charges made.

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. You will receive a prepaid return label from us. If you receive a refund, the cost of the prepaid return label will be deducted from your refund.

You should return the item to us immediately after receiving the return label. The item must be delivered back to us within 14 days from the time you receive the return label.