Terms & Conditions
These General Terms and Conditions govern the buy of products through our website. You buy products from Labels BV, a company registered in Roermond, The Netherlands.
Our registered address is Putstraat 12-12 6131HL Sittard, The Netherlands.
Chamber of Commerce number: 62094394
Intracommunity VAT number: NL854645871B01
labels offers products for sale only to end consumers on labelsfashion.com. We reserve the right not to fulfil orders for professional or business purposes.
These General Terms and Conditions may be amended at any time. Revised terms and conditions will be effective on the date of publication.
Each time a customer places an, he or she will be asked to accept the General Terms and Conditions in effect on that day.
labels is an international online retailer. Well known for its directional selection of the world's most coveted collections.
We guarantee the authenticity of every product we stock. Certain items will also include the designer's own proof of authenticity.
The availability of any merchandise on our website is always subject to change. The best way to stay up to date on new arrivals, promotions, and sales is to sign up for our newsletter.
Prices & Currency
The prices of our products are in Euros. They include 21% Dutch VAT but are exclusive shipping costs and local taxes.
These are not the responsibility of labels. If such extra charges are applicable, they must be borne by the customer. He or she handles the filing of all necessary returns. He or she makes all necessary payments to the relevant authorities.
All orders must be paid for in Euros.
labels reserves the right to amend its prices at any time
The offer of products is subject to the availability of stocks.
We will inform the customer if any product ordered is not available in stock. If a product is not available, the order may be cancelled by labels. A full refund is processed the same day and we will send a courtesy discount for a next order to the customer.
You may use any of the following payment methods to pay for your order:
All payments made on the website are encrypted and secured by Geotrust EV SSL.
Taxes & Duties
The shipping address entered at checkout determines if the price is inclusive VAT. We mention this in the shopping cart and checkout.
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
For orders shipping to Non-EU countries additional taxes and fees may apply in accordance with local customs regulations. Those taxes/duties are based on the value of the goods. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.
For South Korean residents:
We automatically add a FTA statement to the commercial invoice, as long as the product purchased is from EU orgin.
We ship the order to the customer's shipping address.
We deliver with DHL Express - On Demand Delivery.
Delivery costs are calculated according to the delivery method selected. They appear in the overview of the total payable amount. Delivery costs depend on the geographical location to which it is to be delivered.
We send a tracking number to the customer's email address after checkout. The customer will then be able to track his/her parcel from dispatch through to delivery.
The customer must examine all goods at the time of delivery. Any damage or shortages are recorded in writing on the carrier's delivery note. Claims must be made by telephone or email to our Customer Care within 72 hours.
If for any reason, the customer refuses the delivery of the parcel, two way shipping costs* and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. We will also charge a fixed amount of €50 for packaging, handling and restocking. These amounts will be deducted from the total amount of the order to be refunded.
*two way shipping costs are the total costs we have to pay to DHL. These are in all cases higher than the costs we pass on to the customer.
Return items in their original unused condition and packaging. You may return the item within fourteen days after the date you received the order. Please enclose an RMA form or a copy of the invoice. Return the goods to the following address:
Return postage, packaging, and other costs must be paid by the customer.
We will not accept damaged or incomplete returned items. They are sent back as is to the customer, at the customer's expense.
The contents on our website are protected and reserved worldwide.
Any other use of the website or its content without prior consent is an infringement of our rights. They may result in legal action under intellectual property legislation and regulations.
The products offered follow current Dutch legislation and regulations. Customers from other countries should request advice on importing from their local authorities.
All personal data and information are handled for the purposes of processing orders. It may not under any circumstances be used for any other purpose.
Personal data stored to meet order processing and tracking needs is kept secure.
The customer can express any concerns about the processing of his/her personal data to us.
Governing Law / Disputes
These terms and conditions are governed by and constructed under Dutch law.
Any dispute(s) will be subject to the exclusive jurisdiction of the Maastricht Court.